Services

Service Portfolio

  • Training Mechanism
    • All Trainers are trained and certified by the clients on product and soft skills.
    • They undergo train the trainer (TTT) programs.
    • The associates are fully trained in the classroom and on the floor as per the client specified training plans.
    • Regular Training are conducted by the Trainers for Process Improvement and Skill based Improvement for the employees.
  • Recruitment

    Domian Knowledge


    • Processes
    • Manpower & Resources
    • Technology
    • Future call Center Business

    • Business Concept


      • P & L Understanding
      • Factors of Business
      • Enhancement
      • Providing Growth Inputs

      • Delivery of Capabilities


        • Dedication at work
        • MIS Analysis
        • Innovation
        • Personal Requirement Analysis and Planning

        • Communication Skills


          • Language , Fluency ,accent ,understanding of business Vocabulary
          • Attitude
          • Body Language

          • Management Skills


            • Problem Analysis and resolution
            • Crisis Management
            • Interpersonnel Skills
            • Leadership

  • Quality Mechanism
    • 100% call recordings
    • Healthy ratio of 1 QA for every 50 agents
    • Teams conduct remote and live monitoring for all agents on a sample basis
    • Call calibrations conducted, both internally as well as with the client teams
    • One-to-one feedbacks conducted on a weekly basis for all agents
    • Coaching sessions as per monthly plans
  • Performance Management
    • Providing structure approach to communication of business strategy.
    • Establishing a shared approach or what is to be achieved and how is it to be achieved.
    • Facilitate management of self and others.
    • Measure and motivate organizationaland individual performance.
  • Account Management
    The following members of the management team will work closely with your team as part of the Transition Exercise:

    Mrs. Mohini Purushotham - Director ( 18+ Years of BPO Experience and have worked with Leading Bpo’s in the Country) worked with Gen pact ,First source, Dell, HP.

    Mamtha Reddy - Operations Manager
    ( 12+ Years of BPO Experience and currently Leading the Operations in Hyderabad).

    Arun Kumar Yeggidi - Human Resource and Administration ( 7 + Years of experience and currently leading in Hyderabad )


    The entire project will be managed by a dedicated resource at Senior Manager Level. The project will be managed using relevant project management tools and processes, including risk assessment and contingency planning on the completion of various activities.
  • Infra and IT
    • Centrally located in Hyderabad with 150 seats.
    • Additional space can be provided within in the Present campus to add another 30 seats.
    • Hyderabad – Existing infrastructure, plus additional space taken, to be completely revamped. Total 100 seats can be made ready within 90 days of time on receiving LOI and agreement terms for 1 year.
  • Our Information Technology

    Salient Features - IT


    • CMS Reporting Tool
    • 100% Voice recording.
    • A digital switch that processes and routes voice communications (telephone calls) and data communications from one endpoint to another.
    • Remote access and telecommunication features for greater efficiency.
    • Management features like alarm, abbreviated dialing group, adding trunk announcements, music-on-hold etc.

    • Servers & Desktops


      • Windows Server 2012 based Active directory Infrastructure for managing the client and server computers along with different users and groups
      • Ensuring adherence to organizational policies by defining group policies like preventing access to auxiliary storage devices, restricting user-rights & management and sorting of users into groups and organizational units.
      • Enforcing uniformity of themes and similar look-and-feel of the user-interface by defining and enforcing related policy objects.

      • Technology Team


        • Highly Skilled team of 3 IT/Technology Professionals.
        • 24*7 Helpdesk onsite Support.
        • 24*7 VPN Support.
        • Cisco Certified Professionals for management fo network infrastructure.
        • Microsoft Certified Professionals for server and Workstation management.

        Response Time to Mobilize


        • Timelines for ‘Go-Live’ for the 1st batch of advisors with in 3 weeks.
        • 24*7 Helpdesk onsite Support.

        Dialer Key Features


        Highly scalable with redundancy, Automatic Call distributor ( ACD) , Hunting Lines , PRI technology , (CTI) Computer Telephony Integration, Interactive Voice Response (IVR) , Dialler ( Predictive, Progressive, Preview), Lead Manager, Supervisor, Reports, Voice logger, Recordings, Real Time monitoring, CRM Manager, Unified agent Viz. Voice, Video, Social Media, SMS, E-mail, Chat; TAPI Complaint EPABX/IPPBX & Asterisk.


        Superior Technology Platform


        • Made in India.Make in India
        • ISO 27001:2008 compliant
        • 99.99% IT uptime
        • Triple-layered IT redundancy
        • Seamlessly integrate across channels

          • Quality At Every Step


            • Higher first call resolutions
            • ISO 9001:2008 compliant
            • A positive work environment
            • Benchmark Quality & Training modules and interventions
            • Customer Experience (CX) at the heart of everything we do