Management features like alarm, abbreviated dialing group, adding trunk announcements, music-on-hold etc.
Technology Team
Response Time to Mobilize
Dialer Key Features
Highly scalable with redundancy, Automatic Call distributor ( ACD) , Hunting Lines , PRI technology , (CTI) Computer Telephony Integration, Interactive Voice Response (IVR) , Dialler ( Predictive, Progressive, Preview), Lead Manager, Supervisor, Reports, Voice logger, Recordings, Real Time monitoring, CRM Manager, Unified agent Viz. Voice, Video, Social Media, SMS, E-mail, Chat; TAPI Complaint EPABX/IPPBX & Asterisk.
Superior Technology Platform
- Windows Server 2016 based Active directory Infrastructure for managing the client and server computers along with different users and groups
- Ensuring adherence to organizational policies by defining group policies like preventing access to auxiliary storage devices, restricting user-rights & management and sorting of users into groups and organizational units.
- Enforcing uniformity of themes and similar look-and-feel of the user-interface by defining and enforcing related policy objects.
- Highly Skilled team of 3 IT/Technology Professionals.
- 24*7 Helpdesk onsite Support.
- 24*7 VPN Support.
- Cisco Certified Professionals for management fo network infrastructure.
- Microsoft Certified Professionals for server and Workstation management.
- Timelines for ‘Go-Live’ for the 1st batch of advisors with in 3 weeks.
- 24*7 Helpdesk onsite Support.
- Made in India.Make in India
- ISO 27001:2008 compliant
- 99.99% IT uptime
- Triple-layered IT redundancy
- Seamlessly integrate across channels
Quality At Every Step
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- Higher first call resolutions
- ISO 9001:2008 compliant
- A positive work environment
- Benchmark Quality & Training modules and interventions
- Customer Experience (CX) at the heart of everything we do