The Indian telecom industry has experienced Dynamic Change and Fast growth in the last few years with the Telecom technology moving from 2 G to 3 G space and the future being of 4 G network. With this accelerated change in telecommunications, telecom companies are looking for partners who can enhance customer service support, reduce costs and risks, and in the course increase profitability.

Firstcall Teleservices brings together state-of-the-art technology, process excellence and best talent, which would help telecom companies attain optimal process performance and profitability. Our strength lies in our Agility and Domain Expertise, our telecommunication teams have industry-specific knowledge and technology skills, to design and implement changes to clients business models.

Telecom Specialities

  • Inbound Customer Care
  • Welcome Calling
  • Telemarketing Services
  • Billing Enquiries
  • Cross / Up Sell
  • Complaint Resolution
  • Customer Account Management
  • Technical Helpdesk
  • Collection Management
  • Back Office Services