About Us

About Us

Incorporated in 2011, for over 12 years, Firstcall BPO has been connecting customers with the world's most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services.At Firstcall BPO, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.Firstcall is a leading provider of customised Business Process Management (BPM) services.Wespecialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 15+ leading brands with presence in India and US.Our 'right shore' delivery model offers solutions covering complete customer lifecycle Management across Ecommerce, Retail, Healthcare, Hospitality, Travel and Tourism, Telecommunications, Media, Banking, Financial Services, Insurance, Education, Yellow Pages, Teleshopping, Pathlabs, NGO's, Radio Taxi Services, Utility Services, Automobile, Real Estatesverticals.

Deepak Bansody Managing Director

Why Choose Us?

Advantages & Benefits with First call BPO

  • Rapid implementation with high quality standards.
  • Manage large and unpredictable call volumes
  • Enhance customer experience.
  • Large Ramp ups & train batches in given period of time.
  • Deliver Real & Measurable business values.
  • Adhering to all Legal Licenses, Trai Rules & Data Security.
  • Maximizing the productivity & Positive Impact of ROI.
  • Best Billing Model proposal as per the scope of work given.
  • One Stop solution for any Call centre solution Voice/ Non-Voice.

Firstcall Unified Agent


To provide truly world class experience to your customer in an increasingly technological savvy world requires a unified contact centre solution nabled, High Scalable, End to End solutions, To Manage, control and Monitor business processes. It is equally important to manage each interaction in the most efficient and cost-effective manner. Firstcall unified contact centre solution helps you achieve that. Unified contact centre solution and agent is highly reliable and robust solution for both Voice and NonVoice/Inbound/Outbound blended contact centres. Our highly efficient CTI and ACD products in use are extremely scalable and gain the best in class. While keeping the parameters within the limit options of high availability and redundancy makes our product truly enterprise class. om solutions using our enormous experience in software development & data base analytics . First call Teleservices Pvt Ltd is an outcome driven organization, with a passion for results – in terms of values we can help our Clients attain in their quest for excellence.

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